Overview
The Autochart.ai Voice Agent is an AI powered virtual voice agent designed to support your clinic with pre and post appointment tasks.
It handles common front desk workflows through natural phone conversations, helping reduce administrative workload while ensuring patients receive timely, professional support.
The Voice Agent can assist with:
Booking appointments
Collecting intake information
Sending reminders and follow up instructions
Answering common administrative questions
Escalating complex issues to your team
It works alongside your staff, not in place of them. When a situation requires human review, the Voice Agent automatically routes the interaction to the appropriate person.
Why Clinics Use the Voice Agent
Many clinics struggle with:
High call volumes
Missed calls during busy hours
Administrative burnout
Delayed follow ups
Inconsistent patient communication
The Voice Agent helps by:
Responding to patients promptly
Operating outside regular office hours if configured
Following consistent scripts and workflows
Reducing repetitive front desk tasks
Creating a documented record of interactions
This allows your team to focus on patient care and higher value tasks.
How the Voice Agent Works
1. A Patient Calls or Is Contacted
The Voice Agent can:
Answer incoming calls
Make outbound calls for reminders or follow ups
Trigger calls based on appointment status or workflows
Patients interact naturally through conversation, just like they would with a receptionist.
2. The Agent Follows Your Clinic’s Workflow
The Voice Agent is configured based on your clinic’s:
Office hours
Appointment types
Booking rules
Escalation preferences
Scripts and tone
It gathers information step by step, confirms details with the patient, and completes the task according to your settings.
3. Documentation and Logging
Each interaction is:
Logged within your system
Time stamped
Available for staff review
Your team can see what was discussed, what actions were taken, and whether follow up is required.
4. Escalation to Human Staff
If a patient:
Asks for clinical advice
Has a complex request
Becomes distressed
Uses language outside of configured workflows
The Voice Agent will escalate the call or create a task for your team to follow up.
The system is designed to support administrative workflows only and does not provide medical advice.
Privacy and Security
The Voice Agent follows the same privacy and security standards as the Autochart.ai platform.
Conversations are securely handled
Access is controlled
All interactions are logged
The system operates within healthcare privacy guidelines
For detailed information, please refer to our Trust Centre.
What It Does Not Do
The Voice Agent:
Does not provide medical advice
Does not diagnose or treat
Does not replace clinical judgment
Does not override your clinic’s booking rules
It is designed specifically to support administrative and receptionist level tasks.
Who Is It For?
The Voice Agent is ideal for:
Family practices
Specialist clinics
Multi provider clinics
High volume outpatient settings
Clinics looking to reduce front desk strain
If you are unsure whether the Voice Agent fits your workflow, contact our team for guidance.
Need Help?
If you have questions about setting up or configuring the Voice Agent, our team is here to support you.
You can:
Contact us at [email protected]
We’re happy to walk through your workflow and help tailor the Voice Agent to your clinic’s needs.