NOTE: If you are a part of the BC AI SCRIBE Trial, please ensure you are logging in the correct domain:
For General Users/Public: app.autochart.ai
For the BC AI SCRIBE Trial: pilot.autochart.ai
Incorrect Credentials
Ensure your email and password are entered correctly, paying close attention to capitalization and special characters.
If you still can’t log in, consider resetting your password by clicking Forgot Password on the login page.
Locked Account
For security reasons, your account may lock temporarily after multiple failed login attempts.
Wait 15 minutes and try logging in again.
Verification Email Not Received
Look for the email in your Spam or Junk folders.
Check if your email inbox is full or if your provider has blocked the email.
Resend the verification email if needed or reach out to support for assistance.
⚠️ If issues persists:
Join our Office Hours: Run every weekday from 12:00 PM to 1:30 PM PT: Link to Office Hours
Chat with us anytime via the chat bubble (bottom right corner on Autochart.ai).
Email us at [email protected]
Book a 1:1 meeting with us. We would love to walk you through things personally and share some tips and tricks as well. Click on this link to book