As always, you can reach out anytime through the in-app chat, email [email protected], join our Office Hours, or Book time with Autochart.ai 1:1 Support.
🔊 1. Microphone Isn’t Working
Most common causes & fixes (iOS + Android):
1. Microphone permissions not enabled
iOS: Settings → Autochart.ai → Microphone → Allow
Android: Settings → Apps → Autochart.ai → Permissions → Microphone → Allow
Close the app completely and reopen it
2. Another app is using the microphone
Close apps like:
Voice Memos
Zoom / Teams
WhatsApp
Phone or video-call apps
Then reopen Autochart.ai and try again.
3. Bluetooth audio interfering
Disconnect headphones or in-car Bluetooth.
Select your Default Microphone inside the app if needed.
🎙️ 2. Recording Pauses, Stops, or Won’t Start
1. Weak or unstable internet
Move to stronger Wi-Fi or mobile data.
If needed, toggle Airplane Mode off/on to reset your connection.
2. Battery Saver / Low Power Mode enabled
Low Power Mode may restrict microphone or background processes.
Disable it temporarily.
3. Too many apps running
Force-close unused apps to free memory.
Restart your device if the issue continues.
📝 3. Transcript Not Appearing
1. Recording was too short
Record at least 5 seconds for processing to begin.
2. Incorrect input language
Make sure the spoken language matches the selected input language(s).
Update under Input Languages before recording.
3. Temporary processing delay
Wait a few seconds — slower networks may take slightly longer.
⚙️ 4. Slow or Failed Note Generation
1. Spotty internet connection
Stable internet is required for generating notes.
Try switching between Wi-Fi and mobile data.
2. Long recordings
Recordings over 60–120 minutes may take longer to process.
Shorter sessions process faster.
3. App pushed to background
Stay on the screen while note generation begins.
📤 5. I Can Only See a Preview of My Note
This is expected — the mobile app shows a preview with key sections.
To access:
Full note
Document export
Full chart history
Please log in through the Autochart.ai web application.
🔄 6. App Freezing, Crashing, or Feeling Slow
Force close the app, then reopen it.
Restart your device
Update the app - Ensure you’re on the latest version via the App Store or Google Play.
Reinstall - Safe to do — all your charts are cloud-stored and remain intact.
📂 7. Missing Charts or Empty Chart List
1. Processing may still be ongoing
Give it 1–2 minutes.
2. Refresh the app
Close and reopen the app.
3. Check network connection
Poor network at the time of upload could delay syncing.
If a chart still doesn’t appear, message us through the chat or email [email protected] so we can locate it for you.
💡 Still Need Help?
We’re here for you anytime.
You can:
Chat with us in the app
Email: [email protected]
Explore detailed guides in our Help Center at support.autochart.ai
Watch quick tutorials on our YouTube Channel