Resolving Common Issues
1. Blank Note Generation
If your generated notes are blank or incomplete:
Check the Plain Transcription or Raw Transcript of your note by clicking the "eye" icon on the right side of your Transcript section, to see if anything was captured or when did the recording fail.
Check Your Input Sources: Ensure your audio or text input is clear and free of interruptions.
Verify Selected Specialty: Incorrect settings can impact note quality. Adjust the specialty in AI Settings if needed.
Contact Support: If the issue persists, reach out support for assistance.
2. Transcription Delays
If there’s a delay in transcription:
Stable Internet: Ensure your connection is reliable and fast. Use a wired connection if possible.
Audio Quality: Confirm that the recording is free from background noise and interruptions.
Retry the Process: Restart the browser and attempt to access Autochart.ai again.
3. Inconsistent Formatting
If formatting issues occur:
Edit Notes: Use the built-in editor to refine notes and apply corrections.
Update Note Types or Visit Types: Use the AI Settings to ensure that your Note Type and Visit Type reflect exactly who you are and what type of notes you like to use.
Tips for Stable Internet and Security
1. Ensure a Stable Internet Connection
Optimize Connection: Use a high-speed, stable connection, preferably wired.
Minimize Interference: Avoid running bandwidth-heavy applications during use.
Run Diagnostics: If the connection is unstable, troubleshoot or contact your ISP.
2. Maintain Security
Secure Networks: Avoid public Wi-Fi for accessing sensitive patient data.
Use VPNs: Employ a Virtual Private Network (VPN) for additional security.
Enable Two-Factor Authentication (2FA): Protect your Autochart.ai account with 2FA for enhanced security.
Encouraging Regular Updates to Settings
1. Review and Update Settings
Periodically check the AI Settings to ensure they align with your current needs.
Specialties: Adjust to reflect new areas of focus.
Snippets: Update with new acronyms or terms.
Note Types: Ensure they match your most frequent documentation style.
2. Stay Updated
System Updates: Regularly update the app to access new features and improvements.
Patch Notes: Review release updates to learn about fixes and enhancements.
3. Customize for Efficiency
Chrome Extension: Try downloading the chrome extension to make your workflow even more easier.
Streamline Workflows: Experiment with features like handouts and referral generation to improve productivity.
Need help, have questions, or want to reach out?:
Join our Office Hours: Run every weekday from 12:00 PM to 1:30 PM PT: Link to Office Hours
Chat with us anytime via the chat bubble (bottom right corner on Autochart.ai).
Email us at [email protected]
Book a 1:1 meeting with us. We would love to walk you through things personally and share some tips and tricks as well. Click on this link to book
Visit our Help Center for detailed articles and tutorials.
By following these tips, you can resolve common issues, maintain optimal performance, and get the most out of Autochart.ai.