Autochart.ai Voice Call Log

Overview

The Call Log feature allows users to access transcripts, listen to call recordings, export data, archive calls, or send call details directly to Autochart.ai.

To access the Call Log:

Click Call Log in the left sidebar
View a table listing all recorded calls

Each call entry includes:

Call Status
Duration
Agent
Caller
Time
Summary
Archive
Actions

Searching and Filtering Calls

Search Bar

Users can locate calls by:

Phone number
Summary title
Transcript content

Status Filter

Filter calls by:

All
Non-archived
Archived

Date Range

Use Date From and Date To to filter calls within specific timeframes. Click Search to apply filters or Clear to reset them.

Downloading Call Logs

Export selected call logs to CSV by:

Selecting one or more calls using checkboxes
Clicking Download

The CSV file contains call metadata, transcripts, and "structured data collected during the call."

Viewing Call Details

Click the arrow icon under Actions to open a call and access:

Call Information

Caller number
Agent name
Time and duration
Call summary title
Transcript summary

Call Audio

Listen to full call recordings using the built-in audio player to review conversations, audit performance, and verify collected information.

Transcript Tab

The Transcript tab displays the full conversation, including:

Agent responses
Caller responses
Emergency disclaimer delivery
Intake questions
Collected information

Details Tab

The Details tab includes structured results showing:

Evaluation Criteria Results

Correct intake path followed
Required questions asked
Disclaimers delivered
Medical advice avoided
Workflow successfully completed

Data Collection Results

Displays structured intake data such as:

First name
Last name
Date of birth
Health card number
Province
Phone number
Reason for visit
Intake responses

Sending a Call to Autochart.ai

Complete calls can be sent directly to an Autochart.ai account:

Open the call
Click Send to Autochart.ai
Select the destination account
Choose date and time for the booked encounter
Review preview data if desired
Click Send

Structured intake information transfers to the selected account.

Archiving Calls

Archive calls to maintain an organized dashboard:

Select a call
Click Archive

Archived calls remain accessible via the Status filter.

Best Practices

Regularly review transcripts to ensure workflows function as expected
Use evaluation results to audit intake quality
Export data periodically for reporting or compliance tracking
Archive completed calls to keep dashboards organized

Support

For issues with missing transcripts, audio playback, sending to Autochart.ai, incorrect data collection, or export errors, contact support@autochart.ai for assistance.

Autochart.ai Voice Main Dashboard
Managing Your Autochart.ai Voice Subscription and Organization Details
Connecting Autochart.ai Voice to Autochart.ai
Autochart.ai Voice Calendar Integrations
Creating a Voice Agent