The Autochart.ai support team is here to help. Whether you have a quick question or need hands-on guidance, you have several ways to reach us.
Live Chat
The fastest way to get help is through live chat. Click the blue chat bubble in the bottom-right corner of any page in the Autochart.ai app. A support agent will typically respond within a few minutes during business hours.
Live chat is ideal for:
- Quick questions about features or settings
- Troubleshooting something that is not working as expected
- Getting step-by-step guidance in real time
You can reach us by email at support@autochart.ai. Email is a great option when your question is not urgent or when you need to share screenshots, recordings, or detailed context about an issue.
When you write in, it helps to include:
- The browser you are using (Chrome, Firefox, Edge, Safari)
- Whether you are on Windows, Mac, iOS, or Android
- What you were trying to do when the issue occurred
- Any error messages you saw
- Screenshots or screen recordings if available
We typically respond within a few hours on business days.
Book a 1:1 Session
If you would like to walk through a question with a member of our team over a video call, you can book a dedicated 1:1 session at a time that works for you.
1:1 sessions are a great fit for:
- Onboarding and initial setup
- Customizing note types and AI settings to match your workflow
- Reviewing how to use advanced features like integrations or the voice agent
- Anything that is easier to show than to explain in writing