Cancel
Go to Settings -> Subscription -> Overview and click Cancel Subscription. Your plan stays active until the end of your billing period.
Reactivate
If your subscription is cancelled but not yet ended, go to Settings -> Subscription -> Overview and click Reactivate Subscription. A banner at the top of the sidebar also shows when your subscription is ending.
Troubleshooting
- I hit my monthly chart limit: Upgrade your plan on Settings -> Subscription -> Plan & Add-Ons, or wait for the reset date shown on the Overview tab.
- A feature shows a lock icon: It needs a higher plan or an add-on.
- My card was declined or needs updating: Contact support and we will help you update your payment details.
- I cannot find a receipt: Check Billing History. If it is not listed, email support@autochart.ai.